Every miner sold by Bobbie Hash Matrix is backed by a 6-month hardware warranty. This page explains exactly what’s covered, what isn’t, and how to make a claim.
What’s Covered
Your 6-month warranty covers hardware defects and failures that occur under normal operating conditions, including:
- Hashboard faults or failure
- Fan failure or malfunction
- Control board issues
- Power supply unit (PSU) defects, when the original PSU included with your order is used
- Failure to achieve the hashrate stated on your product listing at the time of testing, assuming correct setup and adequate power/cooling
Warranty Period
Your warranty begins on the delivery date and runs for 6 months. This is separate from, and runs concurrently with, your 90-day return window. If an issue comes up within the first 90 days, you can choose either a return (refund/exchange) or a warranty repair. After 90 days but within 6 months, warranty repair or replacement is the available remedy.
What’s Not Covered
The warranty does not cover:
- Damage from improper installation or incorrect power input (voltage/phase mismatch)
- Water damage outside of intended hydro-cooling use, including improper hydro/immersion setup
- Damage from power surges, lightning, or unstable electrical supply
- Physical damage from drops, impacts, or improper handling after delivery
- Unauthorized firmware modification, overclocking beyond rated specifications, or tampering with internal components
- Normal cosmetic wear (scuffs, dust, minor discoloration) that doesn’t affect function
- Units operated outside the manufacturer’s rated temperature or humidity range
- Consequential losses, including lost mining revenue or downtime while a unit is being repaired
How to File a Warranty Claim
- Email sales@bobbiehashmatrix.com with your order number and a description of the issue.
- Include photos or a short video if possible, error codes, unusual noise, reduced hashrate readout, or physical symptoms all help us diagnose the issue faster.
- We may ask you to run basic diagnostics (checking connections, confirming power input, reviewing firmware logs) before proceeding, since some issues can be resolved without shipping the unit back.
- If the issue can’t be resolved remotely, we’ll provide return instructions and our warehouse address for the unit to be shipped back for inspection and repair.
Warranty return address:
Bobbie Hash Matrix
909 N Beech St Ste C
Portland, OR 97227, USA
Repair or Replacement
Once we receive and inspect a unit under warranty, we will either repair the affected component or replace the unit, at our discretion, based on the nature of the issue and parts availability. We aim to complete warranty repairs and return shipping within 10 to 15 business days of receiving the unit, though this can vary depending on the specific part needed.
Shipping Costs on Warranty Claims
If the claim is approved as a covered warranty issue, we cover return shipping both ways, to us for inspection and back to you after repair. If a unit is sent in and found not to be a covered issue, we’ll contact you before proceeding, and return shipping in that case is the customer’s responsibility.
Warranty Is Non-Transferable Unless Stated
This warranty applies to the original purchaser of record. If you resell or transfer the unit to someone else, the remaining warranty period does not automatically transfer unless we’ve confirmed it in writing.
Relationship to Our Return Policy
This Warranty Policy covers hardware defects specifically. For non-defective returns, exchanges, or change-of-mind purchases, see our Refund and Returns Policy, which covers the 90-day return window and 15% restocking fee on non-defective returns.
Questions?
Email sales@bobbiehashmatrix.com and we’ll get back to you within 1 business day. Bobbie Hash Matrix, 909 N Beech St Ste C, Portland, OR 97227, USA.