Bobbie Hash Matrix (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, and what choices you have.

1. Information We Collect

Information you give us directly:

  • Name, shipping address, billing address, email, and phone number when you place an order or contact us
  • Payment information, processed through our payment processor (we do not store full credit card numbers on our own servers)
  • Cryptocurrency wallet address, when paying via crypto
  • Any information you include in emails or support messages to us

Information collected automatically:

  • IP address, browser type, device type, and pages visited on our site
  • Approximate location, based on IP address
  • Cookies and similar technologies used for site functionality and analytics (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Process and ship your order
  • Communicate with you about your order, returns, or warranty claims
  • Provide customer support
  • Detect and prevent fraud, including verifying identity on large or high-value orders
  • Improve our website and product offerings
  • Comply with tax, customs, and other legal obligations

We do not sell your personal information to third parties.

3. Who We Share Information With

We share information only as needed to run our business:

  • Payment processors, to complete your transaction (credit card, wire transfer, or cryptocurrency payment processing)
  • Shipping carriers (FedEx and DHL), to deliver your order, which includes sharing your name, address, and contact details with them
  • Law enforcement or regulators, when required by law, such as in response to a valid subpoena or court order
  • Service providers, such as email or website hosting providers, who process data on our behalf and are contractually required to protect it

4. Cryptocurrency Payments

If you pay by cryptocurrency, we collect the wallet address and transaction details necessary to process and verify your payment. Blockchain transactions are, by their nature, recorded on a public ledger; we do not control or have the ability to remove that public record.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site, including pages visited, time on site, and general traffic patterns. Google Analytics uses cookies to collect this information, which is processed by Google in accordance with their own privacy policy.

We use this data in aggregate to improve our website and product offerings. Google Analytics does not provide us with your name or direct contact information through this tracking.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or you can disable cookies generally through your browser settings, though some site features may not work correctly without them.

6. Data Retention

We retain order and customer information for as long as necessary to fulfill orders, handle returns and warranty claims within their applicable windows, comply with tax and accounting requirements, and resolve disputes. After that, we securely delete or anonymize data we no longer need.

7. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to our legal recordkeeping obligations
  • Opt out of marketing communications at any time
  • (For California residents) Request disclosure of categories of information collected and shared, under the CCPA
  • (For EU/UK residents) Exercise rights under the GDPR, including data portability and the right to object to certain processing

To exercise any of these rights, contact us at sales@bobbiehashmatrix.com.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including SSL encryption on our checkout process. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Visitors

If you’re accessing our site from outside the United States, your information will be transferred to and processed in the United States, where our servers and business are located.

10. Children’s Privacy

Our site and products are not directed at anyone under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted to this page, with the “last updated” date revised accordingly.

12. Contact Us

Questions about this Privacy Policy, or requests regarding your personal information, can be sent to sales@bobbiehashmatrix.com. Bobbie Hash Matrix, 909 N Beech St Ste C, Portland, OR 97227, USA.